Up to 31.4% of Taiwanese consumers paid their online delivery services by mobile payment in 2022, surpassing cash's 29.8% for the first time, according to Robin Hu, senior industry analyst with MIC (Market Intelligence & Consulting Institute) who conducted one-month online survey in the fourth quarter of 2022 with 2,500 effective samples. "While credit card remains the most popular payment method as up to 68.8% of Taiwanese people prefer such method when they need online delivery services, mobile payment has taken the second place, followed by cash," Hu added. Based on the findings, Taiwanese consumers aged 18-25 who prefer to pay by mobile payment for online delivery services was increased by 7.3% in 2022 compared to last year. However, consumers in this age group paid by cash were reduced by 12.9% year-on-year in 2022 and by credit card were also decreased by 6.7%.

The Most Commonly Used Payment Methods of Taiwanese Consumers When Need Online Delivery Services in 2022 (Multiple-choice question)

Note: Credit card and debit card refer to physical bank cards while mobile payment include Line Pay, Pi Pay, JKO Pay, and Apply Pay that link to your credit/debit cards.

Source: MIC, February 2023

Established in 1987, MIC (Market Intelligence & Consulting Institute) is a division of III (Institute for Information Industry), a major government think tank, and one of the leading IT research institutes in Taiwan. 

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